ER24 FamSAFE Summary of Benefits


What is ER24 FamSAFE ?

ER24 FamSAFE is a solution for you (and your family) when in a medical emergency or an accident.

The ER24 FamSAFE solution is in 3 parts, each of which is designed to enhance the speed and quality of the medical care you receive in a medical emergency:

  • For you to be guaranteed immediate and hasslefree access to private medical care, your medical cover needs to be instantly verifiable. (Medical cover on its own will relieve the financial burden of the costs of a medical emergency; but can be a problem to verify when minutes are precious). ER24 FamSAFE provides very affordable emergency medical cover which is instantly verifiable by the ER24 Call Centre – and is designed to ensure your access to immediate quality medical care in an emergency.

  • Personal information may be essential to ensure your treatment in a medical emergency is customized – particularly when you cannot speak for yourself. (eg you may have a particular medical condition, allergy, or be on a medication etc. which requires you to be treated in a certain way.) ER24 FamSAFE members have the opportunity to provide ER24 with any personal medical information they would like to be included in a confidential Personal Datafile. This datafile is only accessed by ER24 Call Centre in a medical emergency to provide this information to attending medical personnel – for your benefit

  • Compassionate care is increasingly being recognized as a vital component in treating trauma patients. Family and next-of-kin are notified in a medical emergency.

SO, WHETHER YOU HAVE MEDICAL COVER OR NOT,
YOU NEED ER24 FamSAFE FOR PEACE OF MIND IN A MEDICAL EMERGENCY.

How ER24 FamSAFE will help you in a medical emergency ?

In summary; medical cover needs to be immediately verifiable if you want rapid and hasslefree access to private medical care; and providing proof of this cover can be a problem in a medical emergency, when minutes are precious.

ER24 FamSAFE solves this problem by making you instantly identifiable in a medical emergency with the ER24 Range of Personalised Identification. Each member of ER24 FamSAFE (including all nominated dependants) will be issued with free ER24 Personalised Identification (with unique PIN) ; and each individual will be allocated a Personal Datafile on which they may record personal details relevant to their treatment in a medical emergency (eg medical conditions, contact details of family doctor, contacts of next of kin etc).

In a medical emergency, one call to the ER24 Call Centre on 084 124 will place your care in the trust of expert medic / and paramedic personnel. The ER24 Call Centre will direct operations from that moment; and

  • Provide advice to caller until help arrives
  • Organise expert help to the scene of the emergency and further
  • Organise any necessary transportation (road or air) to hospital.
  • Meantime, the ER24 Call Centre will access your Datafile and provide information to medical personnel as necessary.
  • Also, the ER24 Call Centre can verify your ER24 FamSAFE cover to hospital admission administration as necessary, and
  • Call next of kin etc
  • Ensure you receive the best possible ambulance and hospital care


Which ER24 FamSAFE option is for me ?

ER24 FamSAFE provides the member with a choice of either ResQ or AxiMED – which have differing levels of cover.

Both ResQ and AxiMED covers the whole family for a single premium.

  • ResQ includes the combination of ER24 cover for free (road or air) ambulance services and free ER24 Identification. (ResQ does not include any hospital expenses cover)
  • AxiMED is our popular option, and includes all the ER24 benefits of ResQ, and in addition includes Hospital Expenses Cover (in event of accidental injury). AxiMED is available with two levels of hospital cover:
    • AxiMED50 with up to R50,000 hospital cover per person per annum; and is recommended for members with adequate medical cover
    • AxiMED100 with up to R100,000 hospital cover per person per annum; and is recommended for members with no – or inadequate medical cover

The table below summarizes the options available and the monthly premium payable for each. NB ER24 FamSAFE is not a medical aid, nor is it an alternative to medical aid cover:

OPTION
ER24 BENEFIT
HOSPITAL COVER
MONTHLY PREMIUM
ResQ
Full
Nil
R38
ResQ 3G
Full
Nil
R49
AxiMED 50
Full
R 50,000 per person
R60
AxiMED 100
Full
R 100,000 per person
R90


How do I join ER24 FamSAFE and what do I get ?

There are three ways to become a member of ER24 FamSAFE:

  • Apply online on this website
  • Print an application, complete and fax to 0866 196014
  • Call 0861 723324 (SAFE24) during office hours to speak to a trained consultant

On receipt of your completed application for ER24 FamSAFE, you and your family will become members from the first day of the following month, provided your premium has been paid.

ER24 FamSAFE benefits and cover cannot be backdated, but in the event you would like cover prior to the first of the following month, then indicate ‘immediate cover’ on your application, and cover will commence on the date of receipt of your application by ER24, provided your premium has been paid. (Please note that a full month premium is due for any part of a month when requesting immediate cover.)

After receiving your completed application to ER24 FamSAFE, we will post you a Pack containing:

  • A Welcome Letter providing you with important information
  • A Schedule of ER24 Benefits
  • 1 X ER24 car sticker (additional issued free on request only)
  • 2 X ER24 telephone stickers
  • Personalised ER24 Wallet Cards for Member and each nominated Dependant
  • A Schedule and Policy Wording of Hospital Medical Expenses Cover (AxiMED only)

NB - Additional ER24 Identification (see range) can be ordered (optional) for your added protection.


Summary of Benefits Terms and Conditions

ER24 Benefits

  • ER24 Identification Programme
    • Free Personalised Wallet Cards for member and each nominated dependant
    • Datafiles for each nominated dependant
    • Option to purchase from ER24 Identification range
  • Medical Advice Line on 084 124
  • Free air/road ambulances - for all medically justified reasons
  • Compassionate Care benefits
  • Call Centre operational 24/7/365
  • No age limit for cover / benefits

Hospital Medical Expenses Cover by Hollard Insurance

  • Covers each insured person up to amount specified (R50 000 or R100 000) per annum for hospital medical expenses incurred as a result of accidental injury
  • Maximum cover per incident is R200 000 for AxiMED50 or R400 000 for AxiMED100
  • Excess (first amount) payable by Member is R250 for each claim
  • Maximum age for cover is 74 years

General

  • Definition of Children: Cover for children up to age 18 and up to 25 if full time student
  • Covers you for emergencies in South Africa, Lesotho and Swaziland

Please note this is only a summary. For a comprehensive set of Benefits, Terms and Conditions; see either:

ER24 Benefits, Terms and Conditions

Hospital Medical Expenses Cover by Hollard Insurance – Policy Wording